Workforce Management - WFMwizard

WFMwizard is an innovative wizard based complete Workforce Management software for small and medium inbound call centers and help desks.

takes a fresh, novel approach to call center workforce management. We call it Workforce Management Step-by-Step.

We are sure you will find WFMwizard software easy to install and use, smart and feature rich. It is also very affordable and most importantly - no integration is needed to your other call center systems!

WFMwizard automates the complete call center operations weekly planning cycle:

  • Call volume forecasting (weekly, daily, hour to quarter-hour)
  • Agents staffing calculations
  • Shifts design optimization 
  • Agents scheduling including skill-based
  • Breaks Scheduling
  • "what-if" simulation 
  • Fully featured charts & reports